Refund and Shipping Policy
We do not offer refunds.
However, we will fix or replace at material costs if no insurance has been purchased for orders under $100.
We do take great care in packaging your orders to prevent breakage. Your item is shipped with insurance and registered tracking (for orders over $100). But as can appreciate, we cannot control what happens to your order once it leaves our hands.
If your item has been broken during shipping and has insurance, please contact Australia Post and lodge a complaint form to receive reimbursement of your product price. Once this has been lodged, we require a receipt for proof.
Your item will then need to be returned to our store. If it can be fixed, please send it in appropriate packaging with tracking at your expense. Your item will be fixed and sent back to you at your expense, and an invoice will be generated and sent to you via email. Payment is to be processed within seven (7) days.
If you would like to purchase insurance for your order under $100, it is an additional $2.50. Please confirm this at the time of placing your order.