If needing your order with in 3 weeks please email or call us for waiting times but orders will incur a rush fee depending on the size of the order. (cake toppers do not apply)
However wedding orders need to be ordered a minimum 4-6 weeks in advanced or a rush fee of $50 applies on top of your total amount.
Ordering in advance ensures that you have secured your date for your order to be made and required by.
Popular wedding season times are
March to May
August to October
Please email us if, the usual 4 weeks can not apply to your order wedding order to see if we have availability
Refund and Shipping policy
We do not offer refunds, we offer fix or replace at material costs if no insurance has been purchased for orders under $100.
Please if your item has been broken during shipping and has Insurance, you must take it to Australia Post for inspection and fill out a complaint form and lodge the form for reimbursement of product , once this has been lodge, we require a receipt for proof.
Your item then will need to be returned if it can be fixed please send it in appropriate packaging with tracking at your expense. Your item will be fixed and sent back to you at your expense and an invoice will be generated and sent to you via email and payment is to be processed in 7 days.
We do take great care in packaging your orders to prevent breakage and your item is shipped with insurance and registered tracking. But as we know the unexpected can happen and we can not control what happens to your order once it leaves our hands.
All orders are made from scratch and take time, we do however try our best to get orders complete and shipped in 3 weeks.
Although our wedding orders are a minimum of 4 weeks to complete, with materials in stock and up to 6 weeks if materials are out of stock and need to be ordered in.
Once payment is made we do order materials in on a weekly basis to avoid disruptions.
All orders are shipped via Australia Post and packaged secured and protected as we can and registered tracking is purchased as well.
Orders that are over $100 are sent with insurance. If you would like to purchase insurance for your order under $100 it is an additional $2.50 please email us at email@example.com
Although we take care packaging your order breakage can happen. Dee & Co is not responsible for any breakages we are not responsible for Australia Post handling and Freight. Once your order leaves our hands we can not control what happens. If your order breaks we can not make it at free of charge and then reship it free of charge. It is not fee-sable for our business to do this.
We will however remake your order at material costs only and reshipping is at customers own costs. We can not refund shipping. We do ask for customers to take their item to Australia post for inspection and fill in a complaint form and ask for compensation of insurance if insurance was purchased by the customer.
Once items are shipped it usually takes up to 1 week from our home office in Nth QLD
Although we take a lot of care in packaging the unexpected can happen. So please email us if it does and your matter will be sorted with in 14 business days.
Thank you kindly